Customer Retention Manager
at AutoHDR · Remote, USA
This role is part of our Customer Support category, where we list beginner-friendly remote openings and write step-by-step guides for newcomers. If you are completely new to remote work, start with our 14-day getting-started plan first.
About the role
AutoHDR is the fastest growing AI startup in real estate media. We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings!
Join our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month!
Our vision is to produce the majority of media for the real estate industry - and you can join early on.
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Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform.
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Call un-subscribed customers to collect feedback and conduct our winback process
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Call customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates.
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Proactively call existing users to collect feedback and proactively mitigate any churn risks.
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Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention.
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Background working with real estate photographers or editing companies
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Understanding of HDR or flambient real estate photo workflows
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Perfect English fluency and no accent
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Full-time (US Business Hours)
Our core values are the fuel for our continuous 20% month over month growth. Iron sharpens iron in our office, and the entire dev team is bought in to winning together.
You believe anything is possible - the only variable is how long it will take. You will always continue trying to solve a problem, look for new solutions, and figure it out at all costs through continous effort - even when most would give up.
You believe strongly that you can accomplish anything you want - regardless of the odds. Even when the worst case scenario happens, and everything is on fire, you never doubt your ability to pull through and win at what you set out to do.
Every individual on our team wants to be the best in the world at what they do. We are extremely compeitive, and will settle for nothing other than being the #1 player for AI real estate editing.
How to apply
This listing is sourced from the public Remotive remote-jobs feed. The fastest way to apply is directly with AutoHDR using the official link below. RemoteRise never charges applicants and never asks for upfront fees.
Questions about this role? Apply through the official employer link above — applications and follow-ups go directly to AutoHDR.
Beginner tips before you apply
- Read the full description twice — most rejections come from skipping a stated requirement.
- Send a short, specific intro instead of a generic resume blast.
- Mention any small relevant sample, even unpaid. It builds trust faster than credentials.
- Reply to follow-ups within 24 hours. Speed signals reliability.