Customer Support Representative
at AutoHDR · Remote, USA
This role is part of our Customer Support category, where we list beginner-friendly remote openings and write step-by-step guides for newcomers. If you are completely new to remote work, start with our 14-day getting-started plan first.
About the role
AutoHDR is an AI real estate photo editing platform. We launched less than a year ago and already edit 25% of U.S. real estate listings.
We’re building a category-defining product and looking for people who want to help us scale it fast. This is an early hire on a small team of A players changing the industry.
We’re hiring a Customer Support Rep to own inbound support and make sure the product is delivered well to users.
This is not a passive support role. We want someone fast, sharp, calm under pressure, and great with people. Your job is to respond quickly, solve problems clearly, and make sure every customer gets the right outcome fast.
You’ll handle inbound questions, quality issues, flagged shoots, human edit requests, and account-related problems. You’ll also be responsible for spotting when something is actually a bug, a churn risk, a sales opportunity, or an onboarding issue, and routing it correctly.
We want someone who can think clearly, communicate well, and use judgment. You should be able to solve what can be solved, escalate what needs escalation, and always leave the customer feeling taken care of.
You should also be constantly thinking about how support can be faster, smarter, and more scalable over time.
You love helping people and communicating clearly.
You are fast, organized, and highly responsive.
You have strong judgment and know how to solve problems without overcomplicating them.
You are high-agency and take ownership instead of waiting around.
You can stay calm under pressure and handle urgent issues well.
You pay close attention to detail and care about quality.
You are good at figuring out whether something is a support issue, a bug, a churn risk, or a sales opportunity.
You think in systems and naturally look for ways to improve workflows over time.
You are comfortable working quickly across inboxes, tickets, Slack, and internal tools.
Have worked in customer support, operations, or a fast-paced SaaS environment.
Have experience in real estate media or real estate photography.
Have experience handling quality control, escalations, or technical support.
Have used AI tools to improve workflows or automate repetitive wor
How to apply
This listing is sourced from the public Remotive remote-jobs feed. The fastest way to apply is directly with AutoHDR using the official link below. RemoteRise never charges applicants and never asks for upfront fees.
Questions about this role? Apply through the official employer link above — applications and follow-ups go directly to AutoHDR.
Beginner tips before you apply
- Read the full description twice — most rejections come from skipping a stated requirement.
- Send a short, specific intro instead of a generic resume blast.
- Mention any small relevant sample, even unpaid. It builds trust faster than credentials.
- Reply to follow-ups within 24 hours. Speed signals reliability.